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How to cancel a story in Jira


Currently my story workflow is as follow: 

To Do => In progress => Done

I want to add another end status which is "Cancelled", so i can move the story from To Do or In progress to Either "Done" or "Cancelled". I want to have the following option in my Workflow:

To Do => In progress => Done

To Do => Cancelled 

When i tried to add cancel status, it is added as middle status, even when i moved it through the board , i couldn't manage to branch (split) the end status to either Done Or Cancelled 


Thanks for your help in advance. 

2 answers

0 votes
Jack Community Leader Oct 29, 2019

There are two ways to do this:

  1. Create a new Cancelled status w/ a Done Category and set up the transitions as desired. Likely just use "All".
  2. Create a Cancelled Resolution and continue to use Done but set the Resolution to Cancelled when you cancel a request.

Generally I like #2

If you need detailed assistance LMK.


Thanks for the response, it is very helpful, however I have a problem: I would like to apply the first way, but my JIRA instance has the message like <<You can only have one "Done" status.>> Do you know why?



0 votes

I like the first solution better. Here's a walkthrough for the newbies like me :

  • Open your workflow : Issues > Workflows > Choose your workflow and click Edit
  • Add a new status and check the box "Allow all statuses to transition to this one"
  • In text view, edit the transition to the new status, for exemple Cancelled (51) >> Cancelled
  • Add a post function to change the resolution. Post Function > Add post function > Update issue field > Add > and change issue field to "Resolution" and Field value to "Won't do".

Thank you!

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