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Problem statement: I have a list of checklists that need to be reset whenever I move a ticket from any phase to "TO DO".
I tried creating automation that updates the checklist status to 0 when transitioning to To do but it did not work.
What checklist addon are you using?
Would you please post images of your complete automation rule and the audit log details showing the rule execution? Those may provide context for the community to offer suggestions. Thanks!
Thanks for those screen images!
It appears you are using one of the versions of Issue Checklist, and the vendor documentation notes it is possible to clear the checklist items for a company-managed project. Your screen images do not show the lower-left corner of the browser page, so please check if you are using a company-managed or team-managed project.
Here is the how-to from the vendor on doing this in a rule: https://herocoders.atlassian.net/wiki/spaces/CD/pages/3428485915/Reset+Checklist+Daily
Their example does this daily, so you can adjust your trigger accordingly to do this on issue transition.
If you run into problems trying this, please post an image of your complete rule and the community will try to help.
Thank you @Bill Sheboy
I followed the steps from the link that you shared but it looks like instead of resetting the existing checklist, it is adding a new one. Here are the screenshots of automation and the end results.
Also, it appears that the JSON in the automation is trying to insert the checklist with id 3. There are 4 checklists out there. When I set the value as 3, it inserts the third template.
I just tried their rule in my test instance, and it did not reset the list. I am using the default install, and am not storing the checklist with the issue data...which appears to be an option with the Pro version.
Also, are you using the Free or Pro version of the addon?
At this point, I recommend contacting the vendor to ask if there is something to change from their example rule: https://marketplace.atlassian.com/apps/1211562/checklist-for-jira?hosting=cloud&tab=support