When we ask a question to the author in the comments of a task, we assign it to the author and change the status to "Hold". If the author writes a response, we need the status of the task to automatically change to "In Progress" and the task to be assigned to the previous assignee.
How can I configure automation using a sil-script?
We already have a script configured. But how do I configure the script to run when a comment is posted to a task?
JComment cmt = getLastComment(key);
string rep = reporter;
string  h = fieldHistory(key, "assignee");
a = h;
a = h;
assignee = a;
As @Kagithala Babu Anvesh suggested, you can use automation.
As I understand it, there is automation in service desk projects. We have a software project. I did not find automation in it.
In addition, we need to run the script when adding a comment, but not during the transition. Tried it via SIL Listeners, but nothing worked. Can I run the script when adding a comment? In theory, this is considered a task update and should have worked.
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