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Can someone provide instructions or any insight on how to auto populate custom fields in parent tickets to subtask? Is there an automation that someone is aware of.
@Zahin Hassan I would recommend performing this in Automation over Post-Functions as it is far simpler to build/write and you are notified if/when errors occur. Here's how we're performing this task for Active Directory requests.
Unfortunately nothing is built-in so you have to define everything yourself, but this works very well.
Yes, just use Scheduled as your trigger. You'll have to write out the JQL for the appropriate pieces to apply, but you can run a Scheduled automation at-will or you can let it run whenever you like.
Hi @Zahin Hassan welcome to the community. I'd suggest you put this on the Create Transition of the Sub-Task as a post function. You could also write an automation providing you are using Data Center or Cloud Enterprise.
Can you share a bit more detail or link me to where I can find more? We are looking to move to Cloud Premium in the coming months and are heavily dependent on automations. I can't find anything about limitations.
Please look here for all the spirited conversations on the changes to the packaging model for automation rules: