How to auto change the assignee when an issue moves from "In-Progress" to "Review"

[shankhanath raychoudhuri]

Hi,

I have a team managed JIRA board. I want to auto change the assignee when an issue (task) moves from "In Progress" to "Review". I have created a custom field which has the name of the person that needs to be assigned to the issue when it moves to "Review". What's the way to do it?

[Walter Buggenhout _ACA IT_ · Accepted solution]

Hi @shankhanath raychoudhuri and welcome to the Community!

To be honest, it would be much easier to get this done if you would use a company managed project. Company managed workflows allow you to define a screen that pops up on a workflow transition and that would allow you to let the user simply select the new assignee.

Based on the setup you are trying to develop in a team managed project, it could be technically possible to make this work. But I would recommend you to set up a people custom field to select the user from. Maybe that's what you have, but the way you phrased your question may suggest you have a text field with the name of the user and that won't work.

Assuming you do have a people field in place, you should be able to use the Assign issue action with the option Smart value selected. That smart value should have the name of your custom field: {{custom field}}

Hope this helps!

[shankhanath raychoudhuri]

Hi @Walter Buggenhout _ACA IT_ 

Thanks a ton. This works just like I wanted.

Now, if I move the issue back from "Review" to "In Progress", I would want the assignee to automatically change to the previous assignee. I tried creating a similar rule and changed the 'Assign the issue to" value to " Another field value or comment" and selected "Previous assignee" from the " Value to use" field. However, it did not work. What am I missing?

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[Walter Buggenhout _ACA IT_]

I have just tried this myself with the following setup:

Just worked as expected. I did make sure to verify that the issue I tested with was indeed assigned and assigned to someone else before making the transition to the review status in my example.

[Walter Buggenhout _ACA IT_]

Maybe worth mentioning that I noticed a slight delay before the assignment to the previous assignee was displayed. This is - I reckon - because the automation rule runs asynchronously and kicks in after the issue is updated to the previous status.

[shankhanath raychoudhuri]

Thanks again @Walter Buggenhout _ACA IT_ . I guess you are right - It takes a few seconds for the automation to kick in.