Through my Customer Portal, I would like give access to my customer to complete the last step of my workflow : I mean, to transition the ticket from status "Approval pending on customer" to status " Closed"
Thank you for your support (permissions scheme settings don't work as I was expected to....)
Hi again Wolff,
Sorry for my insistence, but i need your help again.
Yesterday I give access to my customer to re-open and closed the ticket status as you told me, but I have two new problems:
We are receiving a lot of mails with this subject: Re-open issue when reporter comments' failed!
I have tried to open the links are in the mail, but I dont understand anything.
My customer can change the status to Closed, but he doesn't see the re-open status. I dont understand.
Thanks a lot for your help.
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