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How to add ticket status to e-mail subject


I had a ticket with their support but after pointing me at one article they replied saying they don't support customization so I should ask here.

one of our support people showed us they used to have ticket status (such as open, reopened etc) in the subject of e-mail.

I tried adding


To the .vm file in WEB-INF/classes/templates/email/subject

However, It's just sending that string in the e-mail. Here's an example of one of the subject files for issuecreated.vm

($issue.key) $getStatus() $issue.summary

Does anyone have any ideas about this? Thanks!

1 answer

Hi @Keith Shannon 

Could you please try this one?



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