How to add flag with comment option in a Next-Gen JIRA Software project

[Deleted user]

Hello!

I have JIRA Software, I have a kanban board. When right clicking on an issue I have the option to add a flag, I do not have the option to add a flag with a comment. How can I enable this option?

Thanks muchly in advance!

Matt

Edit: This can be done in Classic JIRA Software, but I can't figure out how to get this working in Next-Gen JIRA Software

[Deleted user · Accepted solution]

This can't currently be done in Next-Gen

[John Funk]

Hi Matt - In reality, having the comment box for the Add Flag is simply adding a comment to the issue. So you can add the Flag and then add a comment as normal to the issue. I don't know if the Free version stifles that for some reason or not. It's an extra step but accomplishes the same thing. 

[Deleted user]

Education is the answer here, but a little nudge towards good behaviour is what I really want. It's too easy to add a flag and move on, forgetting to add that troublesome but ultimately useful explanatory comment!

[John Funk]

True! Can you post of screenshot of what you see when you click on Add Flag?

[John Funk]

Nevermind - I see you said it was Next-gen. No, I am afraid this is not available to have the comment with the Flag in Next-gen. 

[Deleted user]

How frustrating to lose such a useful bit of functionality in a 'next-generation' version. Thank you anyway John :-)

[John Funk]

They are working hard to get these kinds of things added to Next-gen - but it's a lot to do right now. 

[Jack Brickey]

Hi Matt, welcome to the Community.

So if you actually execute the "add flag" (click on it) do you not receive a modal w/ a place to add a comment?

[Deleted user]

Hey Jack, thanks for the warm welcome!

When clicking 'Add Flag' this simply adds a flag icon to the ticket and changes the ticket colour. Nothing else comes up, no dialogue box etc.

[Jack Brickey]

hmm, interesting. here is what i see when I do so...

I'm curious as to what is different. can you share a screenshot of your board (entire screen if possible). I don't use flags TBH so will need to dig in a bit here.

[Deleted user]

Ahh, after noticing the different layout, I realise you are using Classic Software where I am using Next-Gen Software. I suspect this might be the issue.

Yep, just created a test Classic Software project and this behaves as it should, giving a comment.

Is there a way to turn this on for Next Gen?

[Jack Brickey]

yep that is the difference indeed. No there isn't a way to enable on NG. I agree that having the comment as part of flagging is best. It give the user the option to skip it if needed but IMO having a comment as to why is often useful. As John indicates you can obviously do in two steps.

[Deleted user]

Thanks for trying Jack!