Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to add a thumbnail of an attached image to a comment

Recently switched to the "new" JIRA experience in settings.  In the "old" experience, you could attach an image file to a JIRA item and then in a comment there was a drop-down from which you could choose that attached image from a list and it would add a thumbnail entry to the comment text.  The comment would then contain a clickable thumbnail to the attached image.

I can't seem to find where to do this in the new experience.  Anyone know?

3 answers

1 accepted

6 votes
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 29, 2021

Hello @Dave Calkins,

Thank you for reaching out to Atlassian Community!

On the new issue view, when uploading a file or image, it will show all types of attachments that you previously uploaded to other Jira tickets or even on Confluence pages of any Atlassian Cloud site. 

On the old editor (Wiki Markup), it was possible to view files that were previously attached to the very same ticket only, but on the new editor (Markdown) it will show files from all tickets.

This is a known issue and you can find more details on the link below:

Please, click on vote and watch to receive updates about the ticket.

Kind regards,

Thanks!  I've voted on that issue.

Like Angélica Luz likes this
1 vote
David Bakkers
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 29, 2021

Hello @Dave Calkins 

When you edit a comment in the new experience, a toolbar will appear at the top of the text area. Click the Files & Images button. The image will be attached to the issue, then be placed in the comment text at the point where you inserted it:Annotation 2021-03-29 181651.png

Thanks for the reply!  This does not address what I'm referring to though.  In my case, I've already attached the image and I simply want to add a thumbnail to the already attached image in a comment.  Using the method you described triggers the file open dialog to upload a new image which isn't what I'm looking for.

Like # people like this

Hello, i have the same problem as Dave. Ist there any solution right now ?

The only solution ist to switch to the old view.

Like # people like this

Ah thanks for asking here Dave, I'm running into the exact same problem. Issue is that I have teammates adding in images in comments that I'd like to update in the general description, but can't do so with the current view.

Like Nahuel Soldevilla likes this

Come on, still can't figure out how to do what Dave asked above..!

Atlassian, are you serious? The ticket opened back in 2019 and there are over 500 votes for it already. Don't you think this is a simple and basic feature that should be provided out of the box instead of making users to wait several years for it ?

Moreover, I think it was in Jira before, I am pretty sure I was able to do this in some previous issues years ago... :/

Like # people like this

Here's some documentation but, as you noted @pavelpigalov , it doesn't seem to work anymore:


Screen Shot 2021-11-04 at 2.15.39 PM.png

Like # people like this

this embedding of already attached images was in a lot of situations a very very good feature of jira before cloud-jira (at least up to Jira 6.x). From that point of view, Jira is a little bit less useful, than it was before. There is always an understanding amongst professionals if such a huge transition has in the beginning some things missing. But this feature should come back fast. That it is missing is getting more and more annoying.

Like # people like this

Same problem here. It's very uncomfortable to work with this new UI. Does anyone know an alternative to Atlassian Jira?

Like # people like this

Yep - Still there does not appear to be any way to do this, and it's even a worse problem in the Description field. I can find NO way to embed a thumbnail of an image into a ticket description.

Like # people like this



still works if you first go to settings (three dots) and choose "See the old view". Once thumbnail is added it will show in "new view" also.

Like Dimitri Lieder likes this

Maybe you can try to switch it to Text, if you have.微信截图_20220921165104.png

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Jan 24, 2023

I cannot see the Text mode when i am editing and existing comment. It only edits comment in the visual mode, so I am not able to paste a thumbnail image.

This is still an issue for me. I don't see an option to switch to raw editor mode (Text mode). This was very effectively used in the older version.

Now to paste an image and refer to the same in a comment, we need to explicitly save the image on the laptop (as opposed to getting it from the copied clipboard). 

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events