On my user facing service portal, I have an optional field where the requestor can mark what fixed version or "milestone" their request is needed by. Right now all of my versions show up.
-Archiving in project settings doesn't seem to make it disappear and I'm hesitant to delete them and having to move the completed tickets.
Any help would be appreciated.
So this is is the "Visible Fields" option in request types. I only changed the name to "Need by Milestone"
It shows all my fixed version released and unreleased. There doesn't seem to be an option to only display the unreleased versions to the user. As of now, my team simply changes the fixed version when triaging. However, it'd be nice to simplify this.
Welcome to the community!
As far as I understood, you want to clear the Fix Version field for the issues in one of your projects.
Could you please try the following steps?
I hope it helps!
I think this is a custom field, actually. I'm not aware of this being a System field. In my Jira Free instance where I have Jira Software and Jira Service Management installed I don't find this field available when trying to do an advanced issue search.
Perhaps the name on the screen is not the same as the name of the underlying field.
When the field is filled in, in which field do you see the data when viewing the issue details as an agent (not through the customer portal)?
Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...