Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to Change Atlassian Org Admin (original org admin has left the company)

Hello. The individual who created our company's Atlassian Org is no longer with our company. Before he left, he added me and my business partner as Site Admins, but not Org Admins, so we are unable to remove him and designate ourselves as Org Admins.

Is anyone able to help us remove him as the Org Admin? I am happy to provide any documentation you may need to verify our identities.

 

3 answers

0 votes
Jack Community Leader Jul 07, 2021

Contact Atlassian support and select billing in the drop down.

Hi Jack, I originally created this as a request with Atlassian support, and they told me to post to the Community instead, and that there are reps here who would be able to help. Does that sound incorrect? Should I maybe restart the process with Atlassian support instead? 

Jack Community Leader Jul 07, 2021

Generally that is correct. As you are on a three plan you really don’t have any support outside of the community. However the community is a great place for support at least for most things. However we are unable to assist with anything beyond answering questions. In this case you’re going to need someone from Atlassian to assist. So my question is when you open the support request did you do so under billing option or something else?

Hi Parker,

In this case I would open a request with the Support.

You can find them here: https://support.atlassian.com/contact/

Hi Bastian, I originally created this as a request with Atlassian support, and they told me to post to the Community instead, and that there are reps here who would be able to help. Does that sound incorrect? Should I maybe restart the process with Atlassian support instead? 

@parkermiller do you happen to use Active Directory for logins to Jira?  If so, you could have your AD admin change the password for said user, then login with that access and grant privs from there.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

589 views 2 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you