How to Automatically Email Assignee if a Ticket in the Active Sprint is Not Updated after X Days

[Lauren Brown]

Hi Everyone,

Is there a way to create an automatic email notification to the assignee if a ticket in the active sprint has not been updated after X days? Such updates would be a status change, a new comment, etc.

Thanks!

[Mikael Sandberg · Accepted solution]

Yes, you can use automation to do this. Create one that runs on a schedule and use a JQL like this to get all the issues:

sprint in openSprints() AND updated < -5d

Your automation would look something like this:

[Lauren Brown]

Thanks Mikael!

This is what I was looking for. I do have a follow up question. If a user has multiple issues that have not been updated in the last X days, is there a way to group these into one email notification to the assignee or will the assignee receive separate emails for all issues that meet the criteria?

[Mikael Sandberg]

There is, you would have to use the lookup issue action, and then use the lookupIssue smart value to group them into a single notification. You can find out more information about the list function here.

[Lauren Brown]

I'll take a look at this. Thanks again Mikael!