How long can it take to re-open a sprint?

[Luisa Quinonez]

As an admin I clicked on the 'reopen sprint' button 30minutes ago (exactly) and the board is still loading. 

Is this normal for it to take an extended amount of time re-opening the board? 

Or could there be something wrong in the back-end and Jira isn't programmed to provide a pop-up / error message in a timely manner?

Because at the moment the user doesn't really have an indicator of how long it will take for the board to be re-instated / sprint re-opened.... it just loads forever...

Thanks,

Luisa

[Luisa Quinonez · Accepted solution]

Thank you Ben, Carlos and Asha! Appreciate you all took the time to get back to me to help me :) 

I just copied that same URL (the one loading) and pasted in into another tab and it loaded up fine = my sprint that been successfully re-opened and it all looked good = happy days!

Who knows if it had something to do with the browser itself or something else, nonetheless, all resolved. 

Have a great one you all!

Luisa

[AG]

Hello @Luisa Quinonez 

It Usually don't take too long according to my experience. 

Thanks

[Carlos Garcia Navarro]

Hi @Luisa Quinonez ,

Welcome to the Community! Yes, I agree that it shouldn't take that long.  If you try to re-open a different sprint, do you observe the same delay (i.e, how consistent is the issue)? Could someone else try to re-open a sprint to see if other users experience the same?

[Benjamin]

@Luisa Quinonez ,

That seems like a long time base from my own experience. Usually its within minutes. May suggest to start up a new sprint and contact support if still waiting. 

https://support.atlassian.com/contact/

-Ben