Hi Priyanka - Welcome to the Atlassian Community!
You will need to edit the Field Configuration being used by that project. That's where fields are made mandatory.
And, yes, a Jira Administrator will have to do that.
You will need to ask around in your company as to who is a Jira Administrator. You might start with whoever is the Project Administrator in Jira for the project you are working on.
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
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