How do i close a user story in JIRA?

[Daniel Fenton]

Unlike Tasks in my backlog, user stories have no CLOSE option that I can find. How do I close a user story? In my case, the user stories all have closed sub-tasks but still cannot be closed. 

[Prasad Weerasinghe · Accepted solution]

It probably has to do with following the Workflow - Check the flow diagram to see the conditions that arrive at 'Done' state.

eg your workflow may recognize only items (tasks/ Stories) in 'Dev Testing' or 'QA' can transition to Done state. ie.  such case, you have to go to the Story details and bring the Story status to Dev Testing or QA before you can take the Story to Done state.

If it is cumbersome, redefine the workflow. Hope that Helps

[John Funk · Accepted solution]

Hi Daniel - Welcome to the Community!

The Story issue type will follow the path of your workflow attached to that issue type. So, it should eventually end up in a Done status. 

Can you verify the workflow it is using? (Click on the View Workflow link below the status in the "old" JIRA Issue view).

[John Funk]

Hi Daniel - was this a help to you?

[John Funk]

Hey @Daniel Fenton - Just following up - would like to get this closed out. Thanks!

[Dharma Ramos]

In addition to what @John Funk suggested, you should check if the workflow has any conditions preventing you from closing it, i.e. only users in certain groups or roles can close it.