Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do i close a user story in JIRA?

Unlike Tasks in my backlog, user stories have no CLOSE option that I can find. How do I close a user story? In my case, the user stories all have closed sub-tasks but still cannot be closed. 

3 answers

In addition to what @John Funk suggested, you should check if the workflow has any conditions preventing you from closing it, i.e. only users in certain groups or roles can close it. 

Hi Daniel - Welcome to the Community!

The Story issue type will follow the path of your workflow attached to that issue type. So, it should eventually end up in a Done status. 

Can you verify the workflow it is using? (Click on the View Workflow link below the status in the "old" JIRA Issue view).

John Funk Community Leader Apr 16, 2019

Hi Daniel - was this a help to you?

John Funk Community Leader Mar 26, 2020

Hey @Daniel Fenton - Just following up - would like to get this closed out. Thanks!

It probably has to do with following the Workflow - Check the flow diagram to see the conditions that arrive at 'Done' state.

eg your workflow may recognize only items (tasks/ Stories) in 'Dev Testing' or 'QA' can transition to Done state. ie.  such case, you have to go to the Story details and bring the Story status to Dev Testing or QA before you can take the Story to Done state.

If it is cumbersome, redefine the workflow. Hope that Helps

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

5,556 views 6 21
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you