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How do I tag a specific user in a comment from automation? Edited

I found a few questions and answers to this, but none of them resolved my issue.

I am trying to create an automation that posts to an issue given some criteria. The comment has a message but needs to tag a specific user. This is NOT a dynamically pulled user, like from the Assignee or Reporter field. Instead, this is just one specific user.

I have tried the following. Please note the example name is switched to myself, but I am NOT trying to tag myself in the comment:

  • [~meg-mclees]  or  [~meg.mclees]  or  [~megmclees]  or  [~mmclees]
    • The problem with these first examples are that I don't actually KNOW the internal username
  •  [~5c3e40b305d0812fde07b8f5]
    • This is the ID found in the URL when viewing the user's profile
    • Help articles mentioned I should put it in the follwoing format but my AccountID is not present in the URL like the answer suggested: 


    • Since I can't access the AccountId, I'm at a loss using this resolution

No matter what I try, I can't seem to get it to work. Instead, the @ mention displays "user," as seen below.

I am also experiencing a separate issue where I'm trying to stamp the Assignee field in a comment via automation and that doesn't work either. I tried [~{{assignee}}] but I get the same generic "user" as the below image.

Does anyone have any advice on how to get this automation to tag the desired user? Please note I am NOT an administrator for our Jira Cloud instance.

2020.11.03 Jira Automation Issue.PNG

1 answer

1 accepted

1 vote
Answer accepted

Hi @Meg 

To mention a user noted in a field in the issue, for example assignee, please try this:


If you want to send to one specific user, please consider if that person could change.  If so, ask your admin to add a custom user field and send the mention based on the custom field.

Otherwise, create a filter in advanced filters to find the ID of the person (enter the name in a filter and Jira will replace it with the accountID) and then use below, replacing personAccountId:



Best regards,


Hi Bill! That worked, thank you so much!

Like Bill Sheboy likes this
Darryl Lee Community Leader Apr 28, 2021

I know this is an old post, @Bill Sheboy, but using Filters to search for accountID is a great tip.

(I need to be able to tell a client how to do that if they need to update an Automation that uses Advanced Edit to add (not replace) Approvers.)

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Darryl Lee Community Leader Apr 28, 2021

For personal reference (and in case anybody ends up looking for this), it ends up looking like this:

    "update": {
        "Approvers": [
                "add": { "id":"ACCOUNTID" }

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