How do I setup separate ranked lists of tickets within one project?

Question

Hi All,

I've been tasked with changing our Jira setup so that the department heads of the company have move visibility of the tickets their people have raised and can even rank their tickets.

Currently we use a service desk and users can only see all tickets raised but they cannot rank them.

I'm thinking of making 7 separate projects , one per department and making the head of dept a jira agent.

Is there a better way of doing this?

Can it all be in one project but each jira agent for a dept head only see parts of a project? So if we had one project can I setup a rankable list for each dept and give that to them to administer, but without letting them see the rest of the tickets in the project? And definitely without affecting the rank for other tickets in the project for other departments.

Thanks for the advise!

Marina

Marina Tchechmedjieva · Answer

Hi Trudy,

thank you for taking the time to answer!

I think you are right, trying to put all of this into one projet but keep the tickets separate will be a challenge. I think I will make 7 separate projects.

The users of the servie desk are all internal and belong to one of the 7 depts - so that should guide them to the separate projects. Hopefully! :)

Trudy P Claspill · Answer

Hello @Marina Tchechmedjieva

In my opinion, having all the data in one project and trying to set up security to give each department head visibility to only a subset is going to be challenging. It would be much easier to give each department a separate project, and set the visibility at the project level.

However, you should be considering any other needs that exist for viewing, managing, and reporting on the data before making this change. You should also consider which people are creating the issues. You said that you are using Service Desk for this currently. Are the people who create the issues in your current single service desk project going to know which of the 7 separate projects they would access in the future?