Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How do I set up issue to open in the popup / new page instead of the right panel?


I've got project with Kanban board.

Before issue were opening in popup on click on them, which was fine. Now they open in the right panel, which is not only completely useless by itself, but also makes all the columns in the board extremely narrow and text in the issue cards extremely small.

Ho do I return the old behavior?

7 answers



I've got the same issue and screenshot as Raakee. Any ideas?

Personally, I would prefer if the ticket just opened in a new browser tab. The dialogue is annoying. That does not seem to be an option.

In the Kanban board, go to right side click on the three dots - change to "Open issues in dialog" instead of "Open issues in sidebar". Then issue ticket will pop up instead.



1 vote
John M Funk Community Leader Jun 01, 2019

 Hi Alexander – welcome to the Atlassian community! 

 Click on your profile picture in the bottom left of the screen. Then choose preferences. On the screen turn on the new Jira issue of you in that your labs section. 

I hope that helps!


I don't have my profile pic on the bottom left, but it is on the top right. When I click on it.. there is nothing that says Preference there.

Please see the screenshot:


I really want my tickets to open in a popup rather than on the right side. How do I set this up?

Please help!



Having same problem! Ticket details are showing on right side bar instead of popup window. How can i change it? 


Best regards

Like Raakhee likes this
0 votes

Mine has been popping up until today.  Now the issue opens off to the right of the screen. Anyone find a fix for this?

Guys, I've a solution for this.

I know that isn't optimal, but it works.

In the board, put your mouse above the name of the ticket, and press Ctrl+Click.

When I'm in my Kanban Board, I turn on and off the detail view by going top right where there is a 'Board' pull down (just below profile/settings/help) and I can click on/off the detail view.  Looks like  this:


Hi Kevin,

Not sure what the above does? What is that for? Can you please explain?

Try it. It enables and disables the  detail view on the right side.  you will then need to click on the issue number hyper link to open the issue in a different tab in a full view.  it will not get you a pop up but wiil stop the detail view which used tomdrive me crazy.  i never tried to figure out how to turn on popup cause pop ups are kind  of web evil and we tend to try to avoid  them. 

Hey Kevin,

No, unfortunately, that doesn't work. :(  Whether it is Hide or Show when clicked on the ticket it still opens on the right! which is soooooo annoying!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,832 views 37 48
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you