I have a user who I want to re-enable. However within the Admin, 'Users' view, once I find the user I only have 'Show details' as an option rather than 'Grant site access'.
Is there a step needed to get from 'Show details' to 'Grant site access'?
Does a new invite need to go out to the user first?
It says: This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account.
I have admin access.
I believe we are a managed organization. Is there a place to confirm that within the admin Settings or Directory?
Thanks for the reply.
That message tells me you are probably a managed account.
So you need to click on the Directory menu option in the top nav bar.
Then search for the user
Then Activate them there first.
Then return to the User Administration and you should see the Grant Site Access then.
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