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How do I process or remove html elements from Jira ticket description?

I use Opsgenie automation to Jira and some users have alerts created using html elements in the body. When these Opsgenie tickets automate tickets to Jira, the html elements are sent to Jira but not processed i.e. it appears as <b><br></br></b>. Is there a way for me to have Jira description identify these elements and either remove or process accordingly?

1 answer

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John Funk Community Leader May 14, 2021

Hi @jhatol  - I would check the field configuration for that project to see if the Description field is using a wiki renderer. 

@John Funk how does one do that?

John Funk Community Leader May 18, 2021

Go to Settings > Issues > Field Configurations

Select the Field Configuration used by your project

Search for the Field in question

The click on Renderers link to the far right. 

I do not have an Issues option in my Project Settings. I do see Issue types however and from there are the different fields. No option for Rendering in Description either.

John Funk Community Leader May 18, 2021

This needs to be done from the Gear icon (Settings) in the top navigation bar on the right hand side by your avatar. You will need to be a Jira Administrator to be able to see the Field Configurations. 

Hi John, 

I do see that the Description field has wiki renderer field configuration but we are still receiving these html elements in the description body instead of being processed.

https://mgmdigitalventures.atlassian.net/jira/software/projects/INC/issues/INC-7884

 Screen Shot 2021-05-27 at 2.06.24 PM.png

John Funk Community Leader May 28, 2021

I would go ahead and submit a support ticket with Atlassian for that:

https://support.atlassian.com/contact/#/

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