How do I install my license?

I have installed a copy of the jira server. After a while it tells me that I need to buy a license. I buy a starter license. The instructions on how to install a license are incorrect. I can get to the admin search. When I type in license the only option is Versions and licences. I select Versions and Licenses. That takes me to a page that has my current license and no way to install a license. Clicking on the help link sends me to a 404 page. Clicking on support leads me here. How do I install my license?

1 answer

1 vote

When you go to "versions and licences", look at the line that has your "current licence".

It has a pencil icon next to it.  Although you can also click on just the string that is the first few letters in the key too.  That gives you a text box with your whole old licence key.  Paste the new key in there.

That is what I tried the first time. Doing that once gets me to a login screen. When I logged in it dumped me back to the license page with no change. I assumed that I had failed at updating the license. Doing it a second time succeeded.

 

Thanks

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,256 views 10 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you