You should contact the support team for the plugin. Because you are doing the cloud integration, you won't be able to solve this. You'll need to engage Atlassian Cloud support and the vendor of the plugin.
This happened when trying to use https://marketplace.atlassian.com/plugins/com.flyingagile.jira.plugin.aip/cloud/overview
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.