How do I grant a Site Admin the ability to add jira-admins-jira-bic-msk

Anif Surgeon March 6, 2024

my site admins are unable to add jira-admins-jira-bic-msk because of your role. Any suggestions apart from giving them Org Admin access?

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2024

Hello @Anif Surgeon 

I am not clear about the problem you are encountering.

Can you provide the details of each step the site admins are trying to execute?

What screens are they accessing? What options are they selecting?

Where are the site admins trying to "add jira-admins-jira-bic-msk"?

Anif Surgeon March 7, 2024

Hi @Trudy Claspill

 

Please see the response and screenshot from the Site Admin:

From the user’s profile (screen shot 1), Add to groups -> select group (screen shot 2).:

 1.png2.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

Thank you for those screen images. That is helpful.

This page provides information about how to grant a user administrative access to Jira.

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/

Note that Atlassian has been making changes to the User Management interface. There is the "original" management interface and the "centralized" management interface. The document contains instructions for both so make sure you are looking at the correct instructions for your environment.

Anif Surgeon March 7, 2024

Hi @Trudy Claspill

Does these steps work if you are a Site Admin and not a Org Admin?

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 7, 2024

Hello @Anif Surgeon 

Review the documentation to find that information. I believe the documentation states which roles have access to execute the steps.

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CLOUD
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Site Admin
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AUG Leaders

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