I followed the instructions on this page:
and replaced the demo collectorId with my collectorId and replaced localhost with my domain, but I get an error message that says "Oops! Looks like this form no longer exists!" I've tried this with several collectorId's with the same result.
This is the URL that results in the screenshot below:
It's yet another issue Atlassian gets comments on frequently, but won't do anything about
We need to be able to send a simple URL to people for an issue collector. Not a dialog buried in some CSS script embedded within a web page. Just a simple URL. Why is that so hard. None of the above did anything for me.
Here's the URL format I've always used:
I just tested it on a Cloud instance and it worked for me.
What happens when you try to visit the Issue Collector in Jira? The URL to the collector's setting page should be in the format:
Does it load as expected either from a URL or from the Jira admin console? (Visit: Project > Settings > Issue collector)
I've seen the image in your screenshot before, but it was when the form was "disabled", not "missing".
Let us know!
Author, Jira Strategy Admin Workbook
Thank your for your replay.
I use your format and replace [Jira URL] with my coud instance of Jira and [collector-ID] with the collector ID for the issue collector I created:
and I still get the "Oops! Looks like this form no longer exists!"
I can view the issue collector I created when visit the control panel. Here is a screenshot of the list of collectors:
Thanks for the additional details. What happens when you try this link?
It doesn't load anything for me, but it doesn't give the error either. If that's doesn't work, here's what I'd try next:
1. Create a brand new Issue Collector, to see if maybe there's something wrong with the existing one and a new ID allows it to work.
2. Submit a bug ticket to Atlassian.
Let us know if any of the above work!
Hi again email@example.com, you can initiate a support request from within your app. Visit: Admin > System > Troubleshooting and support tools. Then click the "Get Help" tab.
You can also visit: support.atlassian.com to see the help options or https://support.atlassian.com/contact/ to raise an issue.
You'll need your SEN ("Support Entitlement Number") which you can obtain from Admin > Applications > Versions and licenses.
You should also send Atlassian a "Support Zip" which contains configuration options and system settings to help them troubleshoot.
Good luck and have a great day!
When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem d...
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