How do I get admin permissions?

[Daniel Tita]

How do I get admin permissions on the free Cloud Confluence?

[Jack Brickey]

If you are the one that set the instance up you should have it already. If not chat with the current admin about this.

[Daniel Tita]

I did not set it up and the guy who set this up doesn't know how to do it. Pls help

[Jack Brickey]

Have him go to admin>user management and find your name and add you to the Administrators role. You actual available roles could be different but it should be clear once there. Please reference this article - how-do-jira-permissions-work 

[Daniel Tita]

Hi Jack, I entered as the original user, kindly please help me find admin>user management

Thanks a lot

Daniel

[Jack Brickey]

Click on the Cog/gear in upper right corner of menu bar and select user management 

[Daniel Tita]

There is no Cog/gear in my Confluence right corner of menu bar

[Jack Brickey]

You will only have access to that if you are logged in as an admin. 

[Daniel Tita]

I am logged in as the original user who opened the account and Confluence refuses to help users on the free option. Thanks a lot

[Nic Brough -Adaptavist-]

This suggests that the original user removed themselves from the Admin group(s) for the application.  They should still be able to add them (and/or your own account) back into it if they go to site admin and look at the user settings and groups.

Default groups to look at, from memory, would be site-admins, administrators and system-administrators