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I'm currently struggeling to copy the comments from an old task to a new one.
This is important for automated moving of task in our service management.
I would like to build an easy button for our service desk workers to move the task to another project, but all that is missing right now are the comments.
Is there any good way to copy the comments into the new created tasks?
You could potentially do this with automation:
AUTOMATION 1: Create your Clone
This would be a simple automation rule to create the clone. Main thing would be adding a link like clones or blocks so you have a point of reference to get back to the source issue for the comments later.
AUTOMATION 2: Copy Comments
Here's an example of how this rule could look:
Hi @Mark Segall
thanks for your answer! Some logical thing is missing for me right now.. the second automation isn't triggered right now.
This is the first rule:
And this is the second one:
I'm pretty new to the automation stuff.. I'm not getting why and how the second Automation is triggered.