Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How do I can add robousers (non-user accounts for automation)


We have Jira Cloud connected to Google Workspace as a source of users (via Atlassian Access). However, we also need to create accounts for automation (we used to use it on a local instance we currently migrate from).

So, can we create such robousers somehow? Or our only way to change all code and use application access?

Thank you for any advice.

1 answer

On Jira cloud you will need a license user if you want to use it as an automated bot user. There's nothing like a service user account which are not billed or licensed. So start first by creating a license user account which you can then use as an automated user account in your codes or integration.

Thank you for your answer. Could you please also navigate me where can I create that "a license user account". Not a problem to pay for 1, 10 or 50 additional accounts, but I just can't find a page where I can create them. Can I use miltiple sources of users (Google Workspace and local, for instance)?

Simply navigate to your admin hub and select the organization you want this user to be in (i.e if you have multiple organizations) then invite a user that you want to use as an automated user. See details here

Depending on what the user is intended for, you can either use one that would connect to multiple integration or use one user per each integration you want to connect to.

Yeah, I tried it, but due to the fact there is no such user in Google Workspace, I see error "Couldn't find your Google account" while clicking invite link.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

14,227 views 35 44
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you