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How do I automate creating a ticket when a custom field value is added?

I have a dropdown field that I regularly add values too for each client. My goal is to create a rule where if I add a new option to an existing field, a ticket is automatically created with that value populated and additional information.

2 answers

Hi @Lorelai Allrich 

First thing: what problem are you trying to solve by doing this?  Knowing that may help the community to offer other solution approaches.

Regarding what you asked...One quite complicated way to try this is with an automation rule, to monitor the audit log.  For example:

  • set up a webhook to push out the audit log when it changes; a site admin or higher will need to do this
  • create an automation rule, triggered on the webhook, and which parses for changes to your custom field and the selected values list
  • create your issue

To be honest, I have not tried this approach for monitoring specific custom field changes.

Kind regards,

Thanks Bill!

Use case is I manually add a list of clients that are selected for certain implementation tasks that dev needs to complete. A few are automatic for every new client so I wanted to automate those since implementation does not regularly use Jira (they are on another platform).

I do have admin access but I have not set up a webhook before for an automation so I will look into that. Any guidance you have is appreciated.

I haven't set one of these up for a while, and I'm away from work and cannot try this with a free-license. 

Please take a look at the admin documentation, including the linked articles, which describe how to set this up.

Hello @Lorelai Allrich

there are severeal ways via automation... you could create an automation which looks like that and than customize as you like..




The problem is I want to create the ticket based on adding the option to the custom field admin not when populating the value on the actual ticket.

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