Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can i set a time limit to resolve the task by priority

Similar to what already exists in the jira service desk, I need to set a time limit for a task to be resolved according to the priority.

2 answers

1 accepted

Hi @Gabriel Mercer de Lima S_ ,

You can do this with Time to SLA.

You can enter your SLA start as Date field:Created or the first status in your workflow, SLA End as Date Field: Resolved or the Done statuses in your workflow and enter your SLA Goal according to your priority. For your goal you can enter a duration (like 2h) or a negotiation date (e.g. due date) or a dynamic duration (different SLA goals for each issue). You can define reset conditions, pause conditions, notifiers, extract reports and do so much more.


Please let me know if you have further questions.



Please note that I'm one of the members of the Snapbytes team.

Hi Gökçe! 


thank you very much for your reply. I will analyze your solution.



Hi @Gabriel Mercer de Lima S_ 

Also, you can consider SLA time and report app. It is like JSM lets you set SLA timer conditions according to different issue fields, including priority (but for Jira software and core issues).


Let me know if you will have further questions.


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,121 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you