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How can i set a time limit to resolve the task by priority

Similar to what already exists in the jira service desk, I need to set a time limit for a task to be resolved according to the priority.

2 answers

1 accepted

Hi @Gabriel Mercer de Lima S_ ,

You can do this with Time to SLA.

You can enter your SLA start as Date field:Created or the first status in your workflow, SLA End as Date Field: Resolved or the Done statuses in your workflow and enter your SLA Goal according to your priority. For your goal you can enter a duration (like 2h) or a negotiation date (e.g. due date) or a dynamic duration (different SLA goals for each issue). You can define reset conditions, pause conditions, notifiers, extract reports and do so much more.

sla-definition-startwithdatefields.pngslapanel-parts.png

Please let me know if you have further questions.

Regards,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

Hi Gökçe! 

 

thank you very much for your reply. I will analyze your solution.

 

Regards,

Hi @Gabriel Mercer de Lima S_ 

Also, you can consider SLA time and report app. It is like JSM lets you set SLA timer conditions according to different issue fields, including priority (but for Jira software and core issues).

2021-01-11_9-15-11.png

Let me know if you will have further questions.

Regards

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