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How can i Tag multiply persons by Jira Automation?

So, now I have the case described below and can't move up...

Screenshot 2023-09-19 at 16.16.40.png

My automation works well and as i want but i can't tag that persons who are diplayed by automation.

Here how it looks like now:

Screenshot 2023-09-19 at 16.16.46.png

Here the list of sub-tasks as you can see it's works.

Screenshot 2023-09-19 at 16.16.50.png

And i want to have like that:

Screenshot 2023-09-19 at 16.22.34.png


Now I'm trying to find out how to change displayed names to Tagged.

All the best,

2 answers

2 accepted

3 votes
Answer accepted
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Sep 20, 2023

Hello @Casper ,

Welcome to the community !

As mentionned, when there are many subtasks and thus many assignees to tag you should use instead :

{{#issue.subtasks.assignee}}[~accountid:{{.}}], {{/}}

Hope it helps !

Kind regards.

Hi @Meliodas16,

It's working!
Thank you


With this solution I found a new quest, How can I prevent duplicates of assignee tags.


Let's imagine i have 4 sub-tasks and 2 of them are assignee to the same person, so in the comments i will tag a user twice, can you help me to prevent those dublicates by some smart values or rules etc...

All the best,

I got it,

I just added a '.distinct' to my smart value, and it works.


Screenshot 2023-09-20 at 13.02.30.png

2 votes
Answer accepted

Hi @Casper

You can try using this smart value: [~accountId:{{assignee.accountId}}]

It works for me. I hope its correct.

Best Regards,


Hi @Khang Bui

Yes, it works, but not for multiple IDs.


Here how it looks like when you try for multiple IDs:

Screenshot 2023-09-20 at 12.10.20.png

In this comment are 3 IDs, but it's just tagging some default option 'User' 

All the best,

Hi @Casper

I'm sorry for not reading your requirements carefully. I thought you wanted to tag user from assignee field. Frankly, you can only tag a specific user using [~accountId:their account ID] (EX: [~accountId:557057:1d4fd7f4-bbac-4466-82ee-aaabbbccc]) which will take a lot of effort and also might return the wrong result.

Here's a link to the document I found: Jira smart values - users | Cloud automation Cloud | Atlassian Support

I hope the document will help



Like Casper likes this

Thank you,

I will check the documentation.



Like Khang Bui likes this

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