How can a filter/dashboard show the details of a linked ticket?

Question

We use the service desk as one board and then we link the tickets to our development board.

I would like to either use a dashboard gadget or ideally a filter to show the tickets in the filter and then the linked tickets and the title of the linked tickets.

Has anyone seen a JQL query or gadget that can do that?

Daniel Ebers · Answer

I understood from a similar Suggestion (https://jira.atlassian.com/browse/JRACLOUD-39413) there is only few power behind the column "Links" in Jira Cloud currently.
While the ask was for the Summary there are several others, like, https://jira.atlassian.com/browse/JRACLOUD-24557 which sadly meanwhile are closed as "Won't do".

The nearest I get for linked issues from Issue Navigator is their Summary by hovering the link with the mouse - this is probably old news as basically already described by Trudy.

That the issues reside in two different projects is not the big deal if I got everything right. Even software-boards (Kanban/Scrum) are just a special >view< on a project.

Clayton Cosgrove · Answer

Hi

I understand that you cannot help any further but for clarity, they are on two different project boards.   The help desk project and the development project.

Thanks

Clayton

Trudy P Claspill · Answer

Hello @Clayton Cosgrove

First, be advised that if you are trying to combine service desk and classic project issues into a single output, only the people who have access to both the service desk project and the classic project will be able to see the output. If a person tries to view the output and does not have permission as a service desk agent/team member in the service desk project, then they will not see the output for the service desk issues.

Next, let's identify your primary filter. Are you starting by filtering for issues in your development board/project or in your service desk board/project? Are you starting with a list of development issues and trying to get the linked service desk issues (if such exist), or vice versa? Or are you trying to get all the issues from both projects where there is a link to the other project?

With the out of the box JIRA Cloud, I know that you can include Linked Issues in the output fields of a filter, but there is no built in function to filter for linked issues. You are going to have to get a third party app added to your JIRA system to get that sort of functionality. Off the top of my head, I believe the Adaptavist Scriptrunner app provides that functionality, but I worked with it on a JIRA Server instance. I'm not sure they support the same functionality for JIRA Cloud.

Finding a way to show the issue IDs and summaries for one set of issues combined with the issue IDs and summaries for issue linked to the first set of issues is going to be challenging. I'm positive there is nothing built into JIRA Cloud for that. I've never tried to find an app for that, so I don't know if such an app exists.

You may have to settle for producing a list of the development issues that includes the linked issue IDs and a separate list of service desk issues based on the linked issues found in the first list.