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How can SLA % Met be more than 100 percent?

Michael Aniskovich
Michael Aniskovich October 29, 2019

Basically says it all.  In some of my custom reports, my SLA % met can show over 100% achieved... sometimes over 1000%.  How is this possible?  Thanks in advance!

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Brant Schroeder
Brant Schroeder
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October 29, 2019

Can you provide more information.  What are the series that you have setup on the reports showing more than 100%?

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Jack Brickey
Jack Brickey
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October 30, 2019

@Michael Aniskovich maybe you could provide a screenshot of what you are seeing?

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