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I suspect the user has no groups or roles, because from Project > System, if I search for her, I don't see any roles or groups.
Conversely, how can I see a list of all roles? I suspect none have been created, but I hope I'm mistaken.
It depends what you want to do with such groups.
You can see users and roles in the "User management" admin module, but you need to be a site admin.
Roles are more about permissions in a project. You can find it in System > Security > Project roles.
Have a good day !
I drew the conclusion that I'm not an admin in production, but only in the Sandbox, since I can't see groups in production--unless I'm somehow not getting into the correct view.