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How can I set issue level security so that only reporters and other specific people can view issue?

I am trying to set our issue level security so that:

  1. The team who will work on the issue can see/ edit/ etc... (full permissions)
  2. The person who reported the issue can see/ edit/ etc... (full permissions)
  3. Anyone tagged as a watcher, approver or business contact can see/ comment (but ideally not edit) the issue

 

We have issue level security set so that: 

Private (default) Allows access to:

  • Current assignee
  • Group (jira-administrators)
  • Project Role (Private Issue Access)
  • Reporter
  • User custom field value (Approver)
  • User custom field value (Business Contacts)
  • User custom field value (Engineer)
  • User custom field value (Primary Stakeholder)
  • User custom field value (Product Manager)
  • User custom field value (Tech Lead)
  • User custom field value (Watchers List)

 

However, reporters and watchers can't seem to see the issue OR I can't add someone as a watcher because "they don't have permission to see the issue". 

 

How do I make sure that I can add anyone as a watcher, and that reporters/ watchers/ etc... can see and edit the issue?

1 answer

0 votes
Fazila Ashraf Community Leader Sep 10, 2019

Hi @Freya Hurwitz 

The issue security schemes only controls the visibility of an issue. But your requirements are about the permissions for the issue and can be achieved with the permission schemes (ex, browse permission - reporter, assignee, <groups>, <user/group cf>++ would define who can see the issue.. same with edit permissions and others)

Refer to https://confluence.atlassian.com/adminjiraserver0713/managing-project-permissions-964983417.html and update your project permissions to suite your requirements.

But you cant use 'watchers' in the permission scheme.. However, you could use a free plugin https://marketplace.atlassian.com/apps/6306/watcher-custom-field-for-jira?hosting=server&tab=overview&_ga=2.99439452.333804713.1568114596-1686971808.1549273683 to workaround on that.. 

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