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When an issue is transferred from the helpdesk to the second line, a new action is created for that department and the helpdesk issue is linked to it. When the sprint starts, I want the reporter of the helpdesk issue to receive an email indicating that the issue will be addressed within the coming sprint. I tried with the automation below, but that didn't work. Someone who can help me?
You described sending the email when the sprint starts, but this rule is triggered on sprint created. Is that what you wanted?
Back to your original question...
Have you considered just adding the Reporter as a Watcher when the issue is created? Then they could see all changes for the issue's progress?
If you still want to send the emails to the Reporter...The automation sprint triggers do not have any issues. This is why your rule needed to branch to the issues in the sprint. And the linked issues are not in the sprint. As branches cannot be nested one within the other, a work-around is needed to identify the linked issues for the issues in the sprint.
How this works...
Please note this rule will need to be multi-project in scope, and so stored at a global level by your Jira site admin.