Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I refer to an issue on a different Jira Cloud Instance ?

Hi all, on our company we have 2 jira could instances (due to an acquisition).

How I can refer from an issue in the instance A another issue on the instance B ?

I need to link the two issues in some way.

Has anyone ever faced this problem?
Can I get this result with Application Link?

I would like a cost-free solution and I don't need to move issues from one side to the other with add-ons that can make ticket exchanges.

Thank you very much in advance.

1 answer

1 accepted

0 votes
Answer accepted

Hello @Roberto Ialino

Thank you for reaching out.

Indeed, you can create remote links between issues from different instances without needing any add-ons. To do it, the Jira administrator will first need to configure fully reciprocal application links between your two Jira sites.

You can follow the steps below to create a link to another Jira site: 

  1. Open the issue that you want to link to. 
  2. Click more (•••) > Link > Jira Issue.
  3. Choose the relevant Jira site and the type of issue link.
  4. Enter the issue key or search for the issues you want to link. Note that you can link to any issue that you have access to on the other Jira site. 
  5. Check the Create reciprocal link option to create a link back to the original issue from the issues you just selected. issue. For example, if you create a "blocks" link type to issue ABC-123, the reciprocal link generated on ABC-123 will be an "is blocked by" link type back to your original issue.
  6. Add a comment to describe why you are linking these issues and click Link.

You can check the documentation below for more details about remote links:

Link an issue to an issue in another site 

Let us know if you have any questions.

Hi @Petter Gonçalves , thank you very much for your answer and confirmation.

Just a couple of questions if you can and when you can:

1) this "link" works also when I clone a ticket ? When the application link is active between two instances can I clone a ticket on the instance A in the instance B ?

2) what about Confluence ? When the application link is active between two instances can I refer pages on different instaces as if it were a single instance ? For example from a Jira Service Desk project on instance A can I refer to a KB, to an article on the instance B ?

Thank you so much for your time.

Hello Roberto,

You are welcome!

Answering your questions:

1) I believe it is not possible to clone issues to a different site automatically with the clone action, however, you can use CSV export/import functionality to do that and then link both using remote links.

2) You can link any Confluence sites to Jira with Application links, not mattering if you have issues with remote links or not.

That being said, you can easily link your Confluence application from Instance B to a Jira application in instance B to achieve your need. You can check more details about it in the documentation below:

Use Jira and Confluence together 

Let us know if you face any questions while configuring the links. 

Thank you very much @Petter Gonçalves 

For the first point we use the clone in order to activate/escalate to product teams on the same issue that are working on different instances so the csv export is not useful.

Anyway thank you very much. I will try and in case i will let you know

Best regards

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Confluence

⚡️NEW Group for Confluence Cloud Admins

Calling all Confluence Cloud Admins!  We created a new Community Group to support your unique needs as Confluence admins. This is a group where you can ask questions, access resou...

96 views 2 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you