I am creating automation in Jira (cloud) on a company-managed software to find the time to resolution. I need to list in a field on the issue how long it takes for the issue to go from created to resolved. The result needs to be listed in Days, Hours, Minutes.
Here is what I have tried (I can get a total number of hours or a total number of days but not a combination of the 3 that I need).
{{issue.created.diff(issue.resolutiondate).hours}}
I have tried using the following custom field types: Text Field (single line), Date Time Picker, Number Field.
I read something about prettyPrint will display the difference in words but I can't get it to work.
Hello @Heather Thomas
Welcome to the community.
What have you tried for prettyPrint? From what I've read (I haven't actually tested this), the following should work
{{issue.created.diff(issue.resolutiondate).prettyPrint}}
Thank you. That did work. I was making the mistake of using hours, days, etc with the prettyPrint. Also, it worked for the custom field type: Text Field (single line)
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Hi,
I have also tried this by using the Text field(single line) but it is not working.
Any suggestion.
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