How can I hide "WorkLog" tab for some of the project user?

Pragnesh Patel February 20, 2024

We are sharing JIRA with our clients and we don't want client to view the work logs entered by our employees. Is there any permission I can set so that client can't able to see worklog details.

4 answers

0 votes
Mateusz Krawczyk _Eyzee_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 21, 2024

Hi @Pragnesh Patel,

 

Here's a workaround:
- remove the time tracking field from the issue view screen
- create a new screen with the time tracking field
- create a new transition (available from any status to itself) with condition allowing to execute transition only to your developers (ideally grouped in a project role)
- assign the new screen to the transition

 

If you really need to "hide" the field from clients but leave it available for your internal team there's a plugin that does that:

https://marketplace.atlassian.com/apps/23216/field-security-for-jira?tab=overview&hosting=datacenter 

0 votes
John Funk
Community Leader
Community Leader
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February 20, 2024

Hi Pragnesh,

Just remove them from the Work On Issues permission in the Permission Scheme attached to the project. 

Pragnesh Patel February 20, 2024

@John Funk - Does this restrict to few of the users or some user group? 

Marc Koppelaar
Rising Star
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February 20, 2024

Hi @Pragnesh Patel 

This is based on which users or group you grant the permission to.

If you want some users from a group to not have this permission, you need to remove them from the group

John Funk
Community Leader
Community Leader
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February 20, 2024

Or you can use Project Roles and put some users in the project role for that project and leave others out. 

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Pragnesh Patel February 20, 2024

This only restrict to edit or delete worklogs for such users. What I need is to restrict access the worklogs for certain users.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

That sentence is literally saying the same thing. Can you give an example of exactly what you are looking for? 

Pragnesh Patel February 21, 2024

OK Let me rephrase my question again.

We are sharing JIRA access with our clients. We want our employees to enter worklogs. We want our clients to access the issues but want to restrict the worklogs entered by our employees in the same issue.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

I think I am starting to understand. You want to hide the worklogs your employees are entering so that the clients do not see the entries? 

 

Pragnesh Patel February 21, 2024

Correct, this is exactly what we need. Hope got some proper resolution.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 21, 2024

I think the only way you will be able to do that is with an add-on. 

0 votes
Marc Koppelaar
Rising Star
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February 20, 2024

Hi @Pragnesh Patel 

As @Brian Trepto mentions, the field can't be hidden for certain users.

You are only able to restrict the usage of the the ability to create, edit or delete workflows.

 

Pragnesh Patel February 20, 2024

Yes @Marc Koppelaar - Not sure why this feature is not available?

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Brian Trepto
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February 20, 2024

Hi @Pragnesh Patel 

if you are using standard Jira without any customizations related to time tracking / worklogs,viewing worklogs is not restricted at all - that means everyone can see all worklogs.

There are permissions related to worklogs but they related to the ability to create, edit or delete worklogs. Please see Managing project permissions for details.

Pragnesh Patel February 20, 2024

@Brian Trepto Thanks for your response. I checked the generic permission about worklogs but I want the permission at user level. Sad to know there is no such option available as per my knowledge.

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