How can I expand the list of fields I am allowed to map to within the Import function?

[Matthew D'Angelo]

I am importing a CSV document and want to import comments into the existing and new tickets I create. However, when I hit the mapping part of the import wizard I am unable to find specific fields to map to, like "Comment" or "Status".

Is there a special Admin setting to expand the potential import destination?

[Alexey Matveev · Accepted solution]

Hello,

Kindly read the following thread about comments:

https://community.atlassian.com/t5/Jira-questions/CSV-import-comments-author-date/qaq-p/38914

Most important thing is that you have to use coq item -> System > External System Import -> CSV menu option to import comments and statuses.

[Matthew D'Angelo]

Thanks!

[Alexey Matveev]

You are welcome!