How can I create a conditional like this: If "Assignee" = X, Then "Label" = "Z"

Question

I was wondering how I can set up an automation so that, If the Assignee equals a particular person, then automatically the issue will be assigned a particular label.

Alternatively, is it possible to filter based on if Assignee was/has ever been "Production" then it will appear in a filter, no matter who the issue is assigned to now?

(Either of these things will accomplish my goal of trying to create a filter that will show tasks that are assigned to a particular person that were originally assigned to "Production")

Laura Lofgren · Answer

Yes there is a user named Production which is just an email address that the entire Production team has access to. When an issue is assigned to Production, it enters their "Queue" and then they assign amongst themselves to an actual assignee (real person). The Production manager wants a filter that shows each assignee on her team, but she wants it filtered by "Production" tasks (since her team also takes other kinds of tasks).

So the automation would automatically assign the Component Production to anything assigned to Production, so that after it gets assigned to a team member, it's still marked as a Production task and can be filtered based on that.

Jack Brickey · Answer

I haven’t looked at using components in any automation rule however you should have an option to add to components not  overwrite  it.

However, to be honest I’m still a bit lost. Are you saying that you have a user name production? I was thinking production was some sort of category or lifecycle milestone. If production is indeed a user that can be assigned an issue then I would use component. Are you simply trying to record every user an issue was assigned to? If so then to what end? What do you want that field to look like?what do you want to do with it?

Laura Lofgren · Answer

Thank you! I was able to set up the automation so that If the assignee = Production, then the Component = Production (component works too), but I can't figure out how to make the component STAY as Production. Once the assignee changes, the rule runs again and reverses it and removes the Component. Do you know how I can make it stay?