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How can I copy selected components from parent to child or child to parent issues

We have a set of components {A, B, C, D, E} added to the parent ticket. In which child ticket has a component A then in such cases it should copy the selected component from the parent ticket like B, C and it should not overwrite any component in the child ticket. Need assistance to configure the automation to add the selected component. 


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1 vote
Mathew Lederman
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Nov 01, 2023

@Srujan Kumar Your best bet is going to create If blocks for each component to check if it's empty in the child. Even if D is empty in the parent and the child it will copy empty into empty, so really nothing is copied.

  • When Event Triggered
  • For related subtasks
    • If A is empty
      • Then Copy A into A
    • If B is empty
      • Then Copy B into B
    • If C is empty
      • Then copy C into C
    • If D is empty
      • Then Copy D into D

Let me know if this makes sense or if you'd like to see it built out in Automation.

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