Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I change the email addresses of all the Users in Jira

My company wants to move to a different domain. Hence as a Jira Admin, I want to move all the Users, including myself to a different email id. 

Example: current email associated with Jira User is User@first-biz.com and I want to move it to User@second-biz.com. 

Is this possible? What steps do I need to take to get this done?

 

 

5 answers

1 accepted

1 vote
Answer accepted

Hello Everyone,

We see there is a big number of customers that are still facing many questions regarding bulk changing of Atlassian accounts, so we would like to provide a few concepts and options to properly achieve this goal:

In order to bulk change the email of the Atlassian accounts/users in your Atlassian site, you must first verify your domain to confirm you are the domain owner and the manager of all the accounts under that specific email domain. Once that's done, all the Atlassian accounts using that specific email domain are considered Managed accounts, so you can use the following APIs to bulk update those accounts:

  • The Organizations API is available to list all the managed accounts in your organization. You can use this to enumerate the unique Atlassian account ID for each user.
  • The User management API is available to edit individual users. You can use this API to edit attributes for a given Atlassian account ID using the PATCH /users/ {account_id}/manage/profile method.

The types of changes you can make with those APIs include:

  • Enabling/disabling the Atlassian account
  • Changing user email addresses or departments

For other bulk user management changes, we recommend using the User provisioning (SCIM) API to sync users and groups from an external system. The documentation for the SCIM API is also now available.

P.S: There are a few considerations that should be taken into account when updating a user's email address. You can check those in the documentation below:

Change Atlassian account email addresses 

We hope this information helps.

0 votes
Alexis Robert Community Leader Feb 01, 2021

Hi @Mayuri Sathe , 

 

you can do this through the Atlassian Access SCIM API : https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-users/#api-scim-directory-directoryid-users-userid-get

 

If you don't use Atlassian Access to handle your accounts, you will have to manually update every user from admin.atlassian.com interface.

 

Let me know if this helps, 

 

--Alexis

0 votes
Jack Community Leader Feb 01, 2021

Instruct Each user to go to id.atlassian.com and update their email.

Alexis Robert Community Leader Feb 01, 2021

He won't be able to do this if he his already managing the accounts I believe ... Otherwise a good option too !

Jack Community Leader Feb 01, 2021

given he is on free account I'm assuming a pretty simple configuration w/ <10 users

Hi.. However, we are also changing the domain..
So if old email is User@first-biz.com and I want to change it to User@second-biz.com

0 votes
John Funk Community Leader Feb 01, 2021

Hi Mayuri - Is this a managed account with a verified Domain? 

Jack Community Leader Feb 01, 2021

i'm guessing not here.

Like John Funk likes this

Hi @Mayuri Sathe ,

I can help you with this! This can be done with the help of Jira command line interface app by running the below CLI action command.

--action runFromCsv --file new_email.csv --common "--action updateUser"

Update your new email-IDs in the CSV file and run the CLI action, it will update the emails in bulk. 

The CSV file should contain the details like userId and userEmail as the column names as shown below:

updateuser_file.png
Thanks,
Raja

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

868 views 14 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you