How can I change the email addresses of all the Users in Jira

[Mayuri Sathe]

My company wants to move to a different domain. Hence as a Jira Admin, I want to move all the Users, including myself to a different email id. 

Example: current email associated with Jira User is User@first-biz.com and I want to move it to User@second-biz.com. 

Is this possible? What steps do I need to take to get this done?

[Petter Gonçalves · Accepted solution]

Hello Everyone,

We see there is a big number of customers that are still facing many questions regarding bulk changing of Atlassian accounts, so we would like to provide a few concepts and options to properly achieve this goal:

In order to bulk change the email of the Atlassian accounts/users in your Atlassian site, you must first verify your domain to confirm you are the domain owner and the manager of all the accounts under that specific email domain. Once that's done, all the Atlassian accounts using that specific email domain are considered Managed accounts, so you can use the following APIs to bulk update those accounts:

• The Organizations API is available to list all the managed accounts in your organization. You can use this to enumerate the unique Atlassian account ID for each user.
• The User management API is available to edit individual users. You can use this API to edit attributes for a given Atlassian account ID using the PATCH /users/ {account_id}/manage/profile method.

The types of changes you can make with those APIs include:

• Enabling/disabling the Atlassian account
• Changing user email addresses or departments

For other bulk user management changes, we recommend using the User provisioning (SCIM) API to sync users and groups from an external system. The documentation for the SCIM API is also now available.

P.S: There are a few considerations that should be taken into account when updating a user's email address. You can check those in the documentation below:

Change Atlassian account email addresses 

We hope this information helps.

[Deleted user]

Hi @Mayuri Sathe ,

I can help you with this! This can be done with the help of Jira command line interface app by running the below CLI action command.

--action runFromCsv --file new_email.csv --common "--action updateUser"

Update your new email-IDs in the CSV file and run the CLI action, it will update the emails in bulk. 

The CSV file should contain the details like userId and userEmail as the column names as shown below:

Thanks,
Raja

[John Funk]

Hi Mayuri - Is this a managed account with a verified Domain? 

[Jack Brickey]

i'm guessing not here.

[Jack Brickey]

Instruct Each user to go to id.atlassian.com and update their email.

[Alexis Robert]

He won't be able to do this if he his already managing the accounts I believe ... Otherwise a good option too !

[Jack Brickey]

given he is on free account I'm assuming a pretty simple configuration w/ <10 users

[Mayuri Sathe]

Hi.. However, we are also changing the domain..
So if old email is User@first-biz.com and I want to change it to User@second-biz.com

[Alexis Robert]

Hi @Mayuri Sathe , 

you can do this through the Atlassian Access SCIM API : https://developer.atlassian.com/cloud/admin/user-provisioning/rest/api-group-users/#api-scim-directory-directoryid-users-userid-get

If you don't use Atlassian Access to handle your accounts, you will have to manually update every user from admin.atlassian.com interface.

Let me know if this helps, 

--Alexis