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How can I alert the team when a ticket spend too much time in a column

Hello, 

 

I would like to create an alert on slack when a ticket stays more than 2 sprints in the column the team must be alerted in a Slack channel (with an exception for To do and Done). 

 

How should I set my automation? 

 

Thanks

1 answer

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Answer accepted

Hello @Sandra Kabamba 

Welcome to the community.

There is nothing native in JIRA Cloud that you can access that will tell you when a card was moved to a column/status. You can access the StatusCategoryChangedDate field via JQL queries to find out when an issue last changed Status Category.

(All Status values are assigned to a Status Category - To Do, In Progress, or Done. But you may have multiple statuses that belong to the In Progress category, and each of these might display in a different column in your board.)

If it is not a requirement to post the information to Slack, you can simply create a Saved Filter and then subscribe to the filter to get it sent to you periodically via email.

Otherwise, you can set up a scheduled task like this to check the StatusCategoryChangedDate:

Screen Shot 2021-04-27 at 9.58.06 AM.png

This page says how to incorporate sending a message to Slack in a JIRA automation rule:

https://support.atlassian.com/jira-core-cloud/docs/use-automation-with-slack/

 

If you must have the notification based on the Status, rather than the Status Category, being unchanged, you may have to look at a third party app from the Marketplace.

Thanks a lot !! 

 

I would also like to create a JQL request so we're also alerted when a ticket is not replied to.

example: I tagged Jack because I need him to check on something but he has not replied in the last 24h so automation sends me a notification). 

 

I get that I have to create an automation rule to receive the notification but how to structure my query? 

Hello @Sandra Kabamba 

That is quite a different problem to solve than the one in your original post. Please start a new post so that the community is aware of your new question. Other members may have already solved that, but may not realize you need help on it since it is buried in an unrelated post/topic currently.

Alright, Thanks Trudy

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