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How can I add users to a project in Jira? (free tier)

I've recently added a new user to Jira. He's already in the jira-software-users group, but I can't add him to a specific project, the button is disabled and the tooltip says that I should add them from the admin page, but there's not an option to do it.

3 answers

1 accepted

3 votes
Answer accepted

Hello Angel,

Thank you for reaching out to Community!

As per the screenshot, I can tell that you are using a Classic Jira Software project. 

The message you are seeing is expected because anyone added to your site on Site administration will be an admin on Software and Core projects.

If your site has always been on a Free plan, everyone with access to Jira Software is an admin for all Jira Software projects, and the same goes for Jira Core.

That's why you can't add people there, because technically they already have permission, it's not necessary to manually add them.

I can see that you upgraded your plan to Standard yesterday, so now you will be able to manage roles in Classic projects.

If you have any other questions regarding this matter, please let us know.


Understood that JIRA free plan gives all users access to all the projects. A bit bugging though when you wan to compratmentalise pople according to the projects

@John Funk any scope of having this feature in the free plan? :)

0 votes
John Funk Community Leader May 13, 2020

Hi Angel - Are you going to Project Settings > People?

Hi John, yes, exactly. This is what I see from tat option (sorry, it's in Spanish):

Captura de pantalla de 2020-05-13 14-51-03.png

John Funk Community Leader May 13, 2020

So it looks like it is saying that you should add them in the User Administration section.

And you have done that?

I have, but it seems I cannot add the new users to any of my projects

John Funk Community Leader May 14, 2020

Going to try to get someone with Atlassian to help you out.  :-)

Like Shannon S likes this

I have the same problem. I cannot add any team members on the project I created INM5001. Thank you

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