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How can I add a custom priority icon

Hi there


I am trying to figure out how I can add another icon (more than the given options) for my different ticket priorities?! 


I cannot figure out how I would get another link I can insert there? Is there a way to upload an image somehow? 

Screenshot 2021-03-29 at 18.22.22.png 

1 answer

Hello @lisa 

Refer to this article:

You need to load the icon images as attachments on an issue, and then get the URL for those attachments.

I am sorry I still don't understand how I would do this? 

I upload an image to a random ticket of mine as an attachment? and then I get the URL of those? 

Yes, and paste that URL into the Path field in the screen image you included in your post.

But what URL? how do I get the URL from the image?

In the "old" issue view, you could right-click on the items in the Attachments section of an issue and select "Copy Link Address". That doesn't work in the new issue view, at least in Chrome.

I think today is the last day that the old issue view will be available. So, you could attach the images, and select "see the old view", right-click on each image attachment and select Copy Link Address.

Screen Shot 2021-03-31 at 8.02.20 AM.png

Like Dez Makowski likes this

This solution worked for me, thank you!

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