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Hola Como creo un incidente a partir de un correo electrónico?

Necesito crear incidentes a partir del envío de correo electrónico a una casilla de correo determinada.

 

 

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Hola Leyla,

En Jira Settings-> System (no estoy seguro de cuál es la traducción en español en Jira, pero adjunto una imagen):

Screen Shot 2021-01-11 at 8.43.29 PM.png

 

Incoming email:

Screen Shot 2021-01-11 at 8.44.05 PM.png

Tienes la opción de crear un email handler. En el email handler puedes asociar la acción de crear un incidente, y un incoming mail server que se corresponde con la direccion de correo a la que los usuarios pueden enviar un correo para crear los incidentes:

Screen Shot 2021-01-11 at 8.47.10 PM.png

Screen Shot 2021-01-11 at 8.51.55 PM.pngScreen Shot 2021-01-11 at 8.52.12 PM.png

Este documento tiene más detalles (está en inglés): https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Espero que esta información sirva de ayuda.

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