Hmmm... looks like we stumbled a bit, please try again or contact Atlassian support...

[Pedro Pinto]

I'm using jira cloud for sheets to get jira datas. So, yesterday all my spreadsheets broke. They are presenting the following message: "Hmmm... looks like we stumbled a bit, please try again or contact Atlassian support if the issue persists."

Anyone also had the same problem? Could this be an authentication problem?

[Joshua Balsillie · Accepted solution]

Still occurring for me as of today.

[Ismael del Moral Castillo]

Hi Joshua,

I fixed it, updating Jira Cloud for Google Spreadsheets access.

Best regards.

[Ismael del Moral Castillo]

Hi Joshua,

I fixed it, updating Jira Cloud for Google Spreadsheets access.

https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-7887?error=login_required&error_description=Login+required&state=f6bdb0f4-a808-4748-9eea-9ac3339ede72

Best regards.

[Pedro Pinto · Accepted solution]

Today, started working again... 

[Antonio Greco]

Yep, I've been contacted by Atlassian: they told me it was a release with issues that have been rolled back.

[Pedro Pinto]

Great! Thanks

[Giuseppe D_Angelo]

I'm getting the same since yesterday... if I insist sometimes it works, but for most of the attempts I get that annoying message.

[Tetiana Kovalenko]

+ I have the same thing

[Dave Summers]

Getting this error for last 2 days.  The Add-in also just spins.

[Ismael del Moral Castillo]

Hi all,

I'm getting the same error since yesterdad May 14 2020.

How could I fix it?

Best regards.

[Matt C_ Wilson]

In my case it was not a permissions issue.  Creating a new blank spreadsheet and running my JiraCloud query from there works though.

Additional details here: https://community.atlassian.com/t5/Jira-questions/Re-Re-Unable-to-use-JIRA-add-on-in-Google-sheets/qaq-p/1833687/comment-id/505041#M505041

[Ram Prasath Rajendran]

Getting the same error for the past 2 days 

Anybody else facing this issue?

[Derek Boutang]

Yes, I'm seeing this too.

[Derek Boutang]

For me, only with =Jira() function. If I query using Basic functionality on a new sheet, it works.

[Pedro Pinto]

In some spreadsheets I had to make a copy and updated the Filters. It looks like something corrupts the spreadsheet itself.

[Zofia Safteruk-Przybysz]

I am facing the same problem today, however only for some Filters, not all.

[Antonio Greco]

I'm getting the same since yesterday... if I insist sometimes it works, but for most of the attempts I get that annoying message.