Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,857
Community Members
 
Community Events
165
Community Groups

Hierarchy Question

When trying to add an "Epic Link" to a feature we are getting an error that says "You can not set an Epic Link for issues not on the base level.   Please check your Advanced Roadmap Hierarchy Configuration.   

When I got to that I get the new "Issue Type Hierarchy"  I try to add a new level for features but still get this error.

 

Any idea what the "base level" is or how to work around htis?

 

Carrie

1 answer

1 accepted

0 votes
Answer accepted

The default hierarchy for Jira Software is

Epic

Issue

Sub-task

The Epic Link is only set on Issues at the moment.  Sub-tasks have a special link upwards to make them part of their parent issues, and Epics have another type of link upwards into the other layers you can add in Advanced roadmaps.

Note that you can have many different types of Issue (Task, issue, bug, story, penguin, etc) and sub-task (sub-task, task, technical task, defect, etc) - only requirement is the name be unique.

Note that the Epic link thing will be changing soon, to bring it more into line with the rest of the hierarchy - it'll look more like a simple parent-child link that the others currently do.

what if the error is popping up when tagging a simple issue to an Epic Link? had no issues with this previously then last night we can't tag tasks with an epic link

Yep, I'm getting this all of a sudden. Even when I add a task from the menu on the epic itself.

Seems the more we pay for JIRA the more bugs we are getting

That sounds like you're trying to use epic link at the sub-task level.

Nope, I was trying to use the Epic they I've always used it. On a task

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

146 views 2 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you