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Hi Team, Is there a way to calculate the difference between Task Start Time and Task End Time?

I need to track elapsed time from the time a Task starts until it ends.  I think I can auto-populate the Task Start time with a rule once it moves from To Do to In-Progress.  Then do a similar rule for when it moves from In-Progress to Done.  I am not sure what to do to get the elapsed time from those two entries.



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0 votes
Answer accepted

Hello @Bret Justus 

Welcome to the community.

Are you working with a Company Managed project or a Team Managed project? it will say at the bottom of the navigation pane on the left.

Are you working with a Work Management (aka Business) project, a Software project, or a Service Management project? It will say at the top of the navigation pane on the left, below the project name?

There are third party apps that you can add to your instance that will calculate the information for you. Is subscribing to an app an option, or must you create your own solution?

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Answer accepted

Hey Trudy,

It is a Team Managed Project and Software Project.  Is there a 3rd party app you would recommend?  I am asking my management if we can purchase or subscribe to a 3rd party app.



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Answer accepted
John Funk Community Leader Jul 14, 2021

Hi Bret,

We use a third party tool called Nave to accomplish that. There is also Actionable Agile. 

Like John Funk likes this

Hi @Bret Justus ,

As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status. You can group statuses and get total time passed from "Open" to "Closed" statuses.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports by any field(eg. average in progress time by project, average cycle time by issue creation month). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps.

Hi @Bret Justus 

Seems like you need to calculate the cycle time (time from the beginning to the end of a certain action). Here is an article that will be useful in this case:

3 tools to analyze Cycle and Lead Time in the Jira

Check out Time in Status for Jira Cloud developed by my team. You can generate time in status reports with cycle and lead time here.

cycle time.jpg

A short guide on how to configure time cycle:
1. Open columns manager
2. Choose Add New Group in Status Groups menu
3. Add a name and statuses you need, and save.
4. Save the column to display it.

Cycle time column.jpg

You can try how it works with online demo.

Kind regards

0 votes

Hello @Bret Justus

If you rather now spent time on building and maintaining a custom configuration, our team at OBSS built Time in Status app for this exact need. It is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee. You can also combine statuses into consolidated columns to see metrics like Ticket Age, Resolution Time, Cycle Time, or Lead Time

You can calculate averages and sums of those durations grouped by the issue fields you select. (For example, see the total InProgress time per Epic or average Resolution Time per issue type). 

tisCloud_StatusDuration_LeadTime_with Estimates.png  tisCloud_StatusDuration_LeadTime_Average.png  tisCloud_StatusDuration_LeadTime_Chart.png

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
  • Export your data as XLS, XLSX, or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status reports on Jira Dashboard gadgets


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