Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Hello, where i can see the delete function in 3 dots when deleting a ticket

Kyle Ting
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 16, 2023

aa.JPG

2 answers

2 votes
Fabio Racobaldo _Herzum_
Community Champion
May 16, 2023

Hi @Kyle Ting and welcome,

you don't see "delete" in that menu because probably you have not delete permission in the related project permission scheme.

Hope this helps,

Fabio 

Kyle Ting
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 16, 2023

Hello, I am the one who created the project and set-up the jira.

Fabio Racobaldo _Herzum_
Community Champion
May 16, 2023

Please take a look to the project permission scheme and verify that you have "Delete Issue" permission. Even if you are project creator you could not have that permission

Like John Funk likes this
1 vote
Kelly Arrey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 16, 2023

As an aside, I think that deleting Jira tickets is generally considered to be a bad practice. It will break links if any exist anywhere, and if someone tries to follow such a link, they'll get a message something like "You can't get to this ticket - maybe it doesn't exist or maybe you just don't have permission". This in turn leads to jira administrators wasting time chasing false permissions problems. When you eventually conclude that the ticket has been deleted, then a whole other set of questions get asked starting with: "What was the actual question? What was the actual resolution of the question?" and so on and so on.

tl;dr - Closing the issue with an appropriate Resolution value and a comment is generally preferable to deleting an issue.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events